Case Study - A Utilities Provider

Utilities and Energy

A global utilities leader strengthened its customer focus with a Global Change Programme. Innovative collaboration with UBi pointed the way to global process harmonisation and constant improvement in performance.

Brief:
New markets, new competition and new acquisitions all created new challenges for this global utilities leader. In a world of change, the company was determined to remain constant in its pursuit of excellence, and asked UBi to help shape its global processes, including end-to-end supply chain and customer management.

Solution:
In collaboration with its partner, UBi proposed a radical new solution based on streamlined master processes, applied consistently around the world, which replaced a diversity of local processes of variable effectiveness.

Results:
Financial benefits are evident from UBi's solution, including achievable substantial cost savings in the import/export process. Furthermore, this client is certain that it has a sustainable approach to change - which will deliver ongoing improvements for the company and its customers.